Often plumbing companies find it difficult to maintain consistency in the service delivery process, mainly because of the nature of the services. Some days may have tight schedules with too many service requests and some days can be less hectic. Some days, there may arise the need to adjust Adhoc service requests, and some days the fixed schedules may get canceled. Managing the schedules of the plumbers with such fluctuating requirements and dispatching them accordingly is a critical job when things are to be managed manually. Scheduling conflicts somehow gets inevitable in such situations.
If your plumbing business is also struggling with such operational challenges that eventually hamper your business profitability? Then, shift from manual ways to automatic ways with the aid of plumbing business software, and raise your bottom-line. Plumbing scheduling software is equipped with automation features, and it is a great new-age solution to replace the traditional scheduling methods with better and refined automated ways. Listed below are some of the probable situational challenges that a plumbing business is likely to confront. Check out how the plumbing scheduling software gives an easy way out.
Effective Management of Service Requests
This tool has multiple functions, starting from estimation to reporting and analytics. Using the tool, operations managers can accurately estimate the cost of offering the services, generate estimates online and share it with authorized in-house personnel and customers for e-sign off.
Once the estimates are approved, they can convert those estimates into work orders. From those work orders, service managers can create jobs and tasks and assign it to the rightly skilled field service professional to complete the task. The plumbing scheduling software makes it very easy for the service managers to route jobs to concerned departments and teams and further allow the authorized users to collect, monitor, and measure data to assess the business performance from multiple perspectives.
With all this information at hand, the software helps your service manager effectively schedule the mobile workforce’s days based on location and availability. So accordingly, the flexible week offs, compensation offs, leaves, of the plumbers, can be adjusted. This way your manager can ensure that your workforce is on-field during peak hours and you don’t have to let go of business opportunities because of resource unavailability.
Adhoc service requests
In general, the plumbing needs of customers are immediate requirements that need to be resolved within a short period. So Adhoc service requests in a common scenario. Now, without having field visibility of which plumber is at what location, how the manager will decide who is available to pick up the new service request. Will the manager call each plumber to know their availability? Isn’t that a big productivity leak?
Plumbing business software can geo-track the live locations of each plumber deployed on the field. From a remote location through one common dashboard, the manager can know the live locations of the plumbers, the kind of problem they are resolving, their check-in time into a job, accordingly the manager can estimate the check-out time.
So, it becomes quite easy for the manager to pre-calculate who is the nearest available plumber for the job. Thus, he can make appropriate job schedules, make doable commitments to the customers, and serve them within the promised time frame.
Adjusting to emerging customer needs
Now, there can be some special requests from customers, for instance, they liked the service of a particular plumber and want you to repeat him for them or vice versa that they want to avoid a particular plumber or maybe you promised them some additional benefits in their second service with you. So for any such kind of customer-specific special services, plumbing business software is highly beneficial as it lets you maintain customer profiles and check their service history at one click accordingly, you can do the needful.
Route optimization has multiple advantages, from reducing the frustrations of the field personnel to saving cost on fuel. Usually, field service scheduling software is integrated with Maps that provides location intelligence to service managers and field personnel. Using the data, service managers can assign tasks to the field service representatives near the next location. Field service reps can also get relevant details about the next job on their smartphone. This way the tool helps in reducing travel time through effective scheduling, allows reps to spend more time at client locations and saves fuel costs.
Expedite Validation and Approval Processes
As most of the tasks are automated and provide real-time visibility into the activities, it becomes easier for the service managers to validate the quality of the tasks performed by the field reps and route it to the approval processes. Every sort of activity can be tracked and recorded for reference purposes. It gives an opportunity to both field reps and service managers to review and assess the tasks, identify the gaps, and take actionable steps for improvements.
Putting it all together
Rising customer expectations have increased the demand for improved customer experience. A good tool can make it very easy for the managers to remove impediments from the awesome customer service delivery process and maximize profitability.