It seems that the world has become a much smaller place with the advent of the internet. It has become so easier to source goods from all around the world.
Therefore, to meet the demand of the customers even specialist courier companies are also taking advantage of the technological advancements. They also want to provide their customers with better facilities and be more competitive.
None of the industries are stagnant anymore, they are improving and have room for more improvement to be done. Here are some of the changes that you can expect to see in the courier services in the near future.
1. Eliminating the delivery timings
We all have been in a situation where something important is going to get delivered, but you have no idea when. The courier service will give you an estimate time limit of eight to ten hours. It is also of no help as you waste an entire day waiting for your parcel to get delivered as you cannot risk leaving during that particular time period.
With the advancement of technology this estimated time period has been shortened to an hour and in the future, it can also be further improved and come down to just a few minutes.
This will not only be beneficial for the customers but also for the courier service companies. The customers don’t have to wait for long hours and waste their entire day for their deliveries and the companies can also expect less bad reviews from their customer regarding the delivery timings. Communication between customers and companies will become more accurate.
2. Creating more convenient deliveries
Not only will be the time limit of delivery will be a thing of the past, but customers now have the opportunities to choose the date and time when they want their parcel delivered.
These options were not available before when you want a parcel to be delivered to someone through the courier service. Now you have the options that you can get your parcel delivered by weekends, or during evening time when you are available.
We have already seen that there are many courier services who are experimenting with drones to deliver parcels. The companies are expecting that they can deliver the parcels to their customers all over the world in almost less than 30 minutes with the help of drones.
3. More accurate tracking functionality
Courier companies are trying to introduce more refined ways in which you can track your parcel. They are gradually moving towards RFID (radio frequency identification) solutions. This technology will enhance the operations of the courier and messenger services.
If the shipments are tagged with QR codes it will become easier for the companies and the customers to track the shipment of their parcels in real-time.
RFID will not only help in tagging and sorting the process of arrival to quickly executing the delivery process but also help in identifying any kind of issues with the equipment.
4. Managing delivery routes
The courier companies have hugely benefited from the intuitive web-based routing optimization software. With this technology, they can efficiently optimize their performance efficiently.
The technology will allow the courier companies to increase the speed of their delivery and maintain customer satisfaction. The route-planning software is basically a cloud-based software that will detect the shortcuts and help the drivers through those routes to reach their destination quickly.
Technology has intertwined with people’s lives in such a manner that it is hard to not notice it. Every industry is benefiting from the advancement of technology. The courier service industry is one of them who have grabbed this opportunity to provide better services to their customers.